Select the words that change in tone, pitch or volume when Micheals’s mom is using her negative voice and her positive voice. Press confirm when you are finished.
![Positive Tone Screenshot](/elf/apps/communication/COMMUNICATIONEN/skin/img/communicating-message/voice/slide-4/negative-tone-screenshot.png)
Negative voice
![Negative Tone Screenshot](/elf/apps/communication/COMMUNICATIONEN/skin/img/communicating-message/voice/slide-4/positive-tone-screenshot.png)
Positive voice
Speech rate, pitch, tone, volume account for 38% of our communication.
![Communication types percentage graph](/elf/apps/communication/COMMUNICATIONEN/skin/img/communicating-message/voice/communication-type-graph.png)
Pitch, tone, rate, volume
38%
Words
7%
Body language
55%
"Micheal, you don't need to storm off from the table. We can think of a solution together.
Well, when your sister lands at the airport in a few minutes, why don't you give her a call and see if she doesn't mind if you pick her up and take her to where she needs to be.
Then you can finally spend some time together and then you'll have the car and you can go where you need to go. I am also open to your suggestions."