10 family members are working in the family hardware stores. The three oldest cousins have been working with their Dads for nearly 20 years; they started as teenagers doing summer jobs. Lately there has been lots of tension in the family because some new members are not performing and are not meeting standards. However there are no mechanisms in place to make them accountable and there seems to be an unspoken rule that you cannot criticize a family member in the business.

The 3 oldest cousins meet over lunch to discuss this new reality and how they should address this situation, they soon realize that they have been abiding by unwritten rules and principles, and have no real decision-making process.