They now have three working decisions making structures:

They hold an annual family meeting with all members of the family and their spouses and grandchildren 16 years and over.

They have a monthly family owner manager meeting that includes the fathers and the three oldest cousins and they hold weekly operating meetings with their senior staff.

This new way of making decisions and keeping all stakeholders informed has helped immensely, but there seems to be one main challenge that the cousins have not been able to address and its concerns their fathers long time habit of getting involved in minute details when they walk around the stores. Both of the fathers have moved away from daily operations but whenever they show up they always seem to create some havoc with management or employees because things are not like they use to be.

The fathers have also a very clear expectation that there should always be a family member present in every store 7 days a week.